# Driver installation Device requires USB drivers to work as virtual com port. First-time connection between device and computer could result in “Device driver software was not successfully installed” error. ![image-1623411148817.png](https://wiki.elseta.com/uploads/images/gallery/2021-06/scaled-1680-/image-1623411148817.png)Device driver error message User then manually installs drivers by selecting downloaded driver folder: Go to *Control Panel* -> *Device Manager*; Select failed device; Press “Update driver software”; following screen should appear. ![image-1623411217900.png](https://wiki.elseta.com/uploads/images/gallery/2021-06/scaled-1680-/image-1623411217900.png) Manually searching for device driversSelect “x86” driver for 32bit machine, or x64 for 64bit machine. If not sure, select root folder (folder in which x64 and x86 lays inside). [![image-1623411386974.png](https://wiki.elseta.com/uploads/images/gallery/2021-06/scaled-1680-/image-1623411386974.png)](https://wiki.elseta.com/uploads/images/gallery/2021-06/image-1623411386974.png)